How to buy Tickets??

FAQs

General
 
What are the advantages of purchasing a bus ticket with busbd.com.bd?
 
busbd.com.bd is virtually Bangladesh’s first online bus ticket reservation software company and therefore, you will find the largest option of bus seats on the site. Some of the advantages of dealing with us are: - You can choose your desired seat- You can book your bus tickets online, or in person- You can choose from a number of bus operators- You can choose from buses based on boarding points, timing, fare and bus type.
 
Do I need to register to use busbd.com.bd?
 
No. busbd.com.bd does not require its customers to go through a difficult registration process.
 
Ticket-related
 
How do I buy a ticket?
 
There are four simple and convenient ways to purchase your busbd tickets in advance—online, through our Agents, through our call center and existing Bus Operator Counters are there to provide you service. . Advance purchase of a ticket guarantees a confirmed seat with your reservation. While we recommend that you buy in advance.
 
Buy tickets online - You can purchase tickets online at www.busbd.com.bd After purchase you will receive an SMS confirmation so that it also serves as your boarding pass and a receipt for your purchase. We don’t oversell our schedules so this boarding pass will guarantee you a seat on your ticketed schedule provided you arrive for your schedule a minimum of 15 minutes prior to the scheduled departure time to claim your seat. You can take a print of the ticket and on journey date you can get original ticket from counter by showing the SMS.
 
Buy tickets through our listed Agents near you -Like online purchases, our Agent will help you to purchase a travel ticket of your destination by the exchange of cash money.
Buy ticket through our customer care help line-you can call our help line and book ticket and make convenient payment through bKash mobile payments if you have account with them. It will be easy for you if you make account with bKash nearest to you.Through these three means you can purchase or avail travel tickets each are fast, quick and hassle free.
we also advice you to purchase tickets from bus operators which you are comfortable with.
 
Booking-related
 
I can not use your site, can you help me?
 
There is a video uploaded on the website. Follow it and you will be able to purchase tickets of your choice easily.

I have placed a request through customer care. How much time will it take to hear from you now?
 
You can make a request booking through our customer care help line and make payment by bKash mobile cash transfer. You will require to transfer the ticket fare amount to our account. We will hold your request for 30 minutes and after your payment we will confirm the requested ticket.
 
 
How will know that my seat is confirmed after payment?
 
After you have made payment for the ticket you will receive a SMS ticket confirmation message on your mobile. This SMS will be your m-ticket and will have to show at the time of boarding. You can print the ticket shown on your web browser and show at counter on journey date to get original ticket.
 
What do I do if I’ve lost my SMS confirmation?
 
You can call our customer service team and give them the details of the ticket. They will help you but it is advised that you save the SMS on your mobile or print the ticket.
 
Does seat purchase online cost me more?
 
Not at all! The price of the bus ticket is the same as you would get from the bus operator too. For online purchase, a bank transaction fee will be applicable for credit/debit card holders. We have many satisfied customers and one of the reasons is that they get all the convenience at the same cost!Credit/Debit Card TransactionsCredit card transactions are charged by bank at an additional percentage. This charge will be advised at the time of purchase of the services. We will redirect you to the website of debit/credit card issuing bank i.e. Brac and Dutch Bangla Bank. You will have to choose any one option. The security procedure will be guaranteed by the banks.
 
Schedule-related
 
How close to schedule do the buses run?
 
We strive for on time performance and reliability while providing professional and courteous service. Occasionally there can be delays caused by traffic or weather. Please choose a bus schedule that permits ample time for unforeseen delays.
 
 
Where can I find information on schedules, ticket agent locations, routes, etc?
 
Use the Origin – Destination search box under scheduled services to verify service exists. If nothing comes up, regrettably that area isn’t served, but you can look for other nearby towns among the options. Once you have pulled up your particular schedule, look for links to relevant details.
 
 
Do I need a reservation to travel on your scheduled services?
 
Reservations are not required on most of our routes. Please look for details using the route toolbox when planning your journey to see if you must make a reservation. Although you may be required to select a day of travel when buying tickets online, you are not guaranteed a seat on a specific departure.
 
What forms of payment do you accept?
 
We accept MasterCard and Visa and also local Credit/debit cards of Dutch Bangla Bank Ltd. and Brac Bank Ltd. on our website. More information can be found linked from specific schedule data found through the Origin - Destination search. You can pay cash through bKash mobile payment transfer if you have account with them.
 
How do I get my local bus schedule?
 
Use the Origin - Destination search on the Search & Buy page under the Scheduled Services section of our website.
 
I don’t see available schedules for the day or time I wish to travel?
 
Tickets can only be purchased or rebooked to dates and times available on our website. We try to maintain 2-3 weeks of available schedules, however due to operational constraints we may adjust this period as required without notice.
 
What happens if I miss my schedule?
 
Tickets are non-refundable and only good for travel on the schedule & date that you have purchased.
 
 
What happens when my schedule is cancelled?
 
The bus operator will make every effort to operate their published schedules, provided they can do so safely. Events will happen both within our control and beyond our control that may cause cancellation of schedules. The bus operator will automatically issue you a refund for any schedule that has been cancelled or give you the next available schedule. There is no need to call or send an email in order to obtain this refund. If the cancellation was bus operator’s fault we regret for the inconvenience.
 
Payment-related
 
Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?
 
Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus. But the should provide his or her mobile number for receiving sms confirmation message.
 
I don't have a credit/debit card. Can I still buy a bus ticket?
 
Sure you can. You can purchase tickets from our call center or listed Agents near you for cash payment.
 
What payment options do I have?
 
The different payment options are• Credit card• Debit card• Internet banking (Internet enabled online bank account)• bKash mobile cash transfer
 
Can I pay using my internet enabled bank account?
 
Yes. You can transfer money from any of your below bank accounts to busbd.com to buy tickets: Bank Account Name Acount No.Dutch Bangla Bank intouchsoft. 115.110.24301 Brac Bank intouchsoft bKash
 
 
How do you set your charges?
 
Our goal is to offer our customers as inexpensive a ticket as possible and still make an operating profit. The bus operators have fixed the fares plus a transaction or booking fee fixed and approved by the bus operators. The transaction that we have charged is very minimum. Our transaction or booking fee is applied in addition to the costs incurred with our credit/debit card processor.
 
Is it safe to use my credit/debit card on this site?
 
Transactions on busbd.com are very safe. We actually redirect you to the bank site for payment through debit/credit cards so there is no chance of security breach.

Cancellation-related
 
Can I cancel my ticket online?
 
Most of the tickets can be cancelled but not online at the moment. Kindly note that the money is not transferred back to your card / bank account. Tickets are refundable and have to be refunded at the respective bus counter. Tickets purchasers are requested to go to the respective bus counter for any cancellations. However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service. We will have cancellation process online in the near future.
 
I entered the wrong mobile number while booking. Can I get my Ticket on a different number?
 
It is advised that passengers enter correct mobile number to receive the confirmation sms of the ticket details. It will be his or her m-ticket. With this sms the passenger can get original ticket from bus counter on journey date.
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